Device & app access

Your concierge needs to sign in to this account to finish the work. What you enter here attaches to the request you already have open — it does not start a new one.

Your information

Name

Email address

Phone number

Device or app

What device, app, or service are we accessing?

Example: Ecobee, Ring, Alexa, Philips Hue

Device or model — if known

Account access

Login email or username

Password

PIN or access code — only if required

Does this account use two-step verification?

Yes

No

Not sure

If a temporary verification code is required while your concierge is working on your request, we will contact you when needed. Do not enter a one-time code here.

Additional access information

Anything we should know before accessing this account? — optional

Authorization

I authorize Smart Home Concierge to use the access information I provided solely as necessary to complete or manage my requested smart-home service.

Access received

Your secure access information has been received and attached to your request. For your security, your credentials are handled separately from the normal conversation and support record.

Our team can now continue with your request. You can close this page.

This link has expired

Secure links stop working after a short time so they cannot be reused by anyone else.

Reply to your concierge and we will send you a new one.